How To Fix APPL_MM_COMP_WFL002 - The manager of user &1 could not be determined.

SAP Error Message - Details

• Message type: E = Error

• Message class: APPL_MM_COMP_WFL - Message class for workflow notifications

• Message number: 002

• Message text: The manager of user &1 could not be determined.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message APPL_MM_COMP_WFL002 - The manager of user &1 could not be determined. ?

  The SAP error message APPL_MM_COMP_WFL002 indicates that the system is unable to determine the manager of a specific user (represented by &1). This error typically arises in the context of workflow processes, particularly when a workflow requires approval or action from a user's manager, but the system cannot find the necessary information.
  Causes:
  
  Missing Manager Assignment: The user in question does not have a manager assigned in the organizational structure.
  Incorrect User Data: The user master data may be incomplete or incorrect, leading to the inability to find the manager.
  Organizational Structure Issues: There may be issues with the organizational structure configuration in SAP, such as missing relationships between users and their managers.
  Authorization Issues: The user may not have the necessary authorizations to access the manager's information.
  Workflow Configuration: The workflow may not be correctly configured to retrieve the manager's information.
  
  Solutions:
  
  
  Check User Master Data:
  
  Go to transaction SU01 and enter the user ID in question.
  Check the "Address" tab to ensure that the manager is correctly assigned in the "Manager" field.
  
  
  
  Verify Organizational Structure:
  
  Use transaction PPOME or PPOSE to check the organizational structure and ensure that the user has a valid manager assigned.
  Ensure that the reporting relationships are correctly defined.
  
  
  
  Maintain Manager Assignment:
  
  If the manager is not assigned, you can assign a manager using transaction PPOME or by updating the user’s data in the relevant infotype (e.g., Infotype 0105 for "Communication").
  
  
  
  Check Workflow Configuration:
  
  Review the workflow configuration to ensure that it is set up to correctly determine the manager. This may involve checking the workflow template and the associated rules.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view the manager's information. This may involve checking roles and profiles assigned to the user.
  
  
  
  Consult with HR:
  
  If the issue persists, consult with the HR department to ensure that the organizational data is correctly maintained and that there are no discrepancies.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  PPOME: Change Organizational Structure
  PPOSE: Display Organizational Structure
  
  
  Infotypes: 
  
  Infotype 0105 (Communication) for manager assignment.
  
  
  Workflow Monitoring: 
  
  Use transaction SWI1 to monitor workflows and see if there are any related issues.
  
  
  
  By following these steps, you should be able to resolve the error message APPL_MM_COMP_WFL002 and ensure that the workflow can proceed as intended.