How To Fix APAR_EBPP_SERVICES000 - Customer does not exist or customer does not exist in this company code

SAP Error Message - Details

• Message type: E = Error

• Message class: APAR_EBPP_SERVICES - Biller Direct Service enabling

• Message number: 000

• Message text: Customer does not exist or customer does not exist in this company code

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message APAR_EBPP_SERVICES000 - Customer does not exist or customer does not exist in this company code ?

  The SAP error message APAR_EBPP_SERVICES000 indicates that the system cannot find the specified customer in the database or that the customer does not exist in the specified company code. This error typically arises in the context of Electronic Bill Presentment and Payment (EBPP) services or when processing customer-related transactions.
  Causes:
  
  Customer Master Data Issues: The customer may not be created in the system, or the customer master data may not be properly maintained for the specific company code.
  Company Code Assignment: The customer might exist in the system but is not assigned to the company code you are trying to access.
  Data Synchronization Issues: If the customer data is being pulled from an external system, there may be synchronization issues leading to the customer not being recognized.
  Authorization Issues: The user may not have the necessary permissions to view or access the customer data in the specified company code.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code) and verify if the customer exists in the system.
  Ensure that the customer is created for the correct company code.
  
  
  
  Create or Update Customer:
  
  If the customer does not exist, create the customer using transaction code XD01 (Create Customer) or FD01 (Create Customer - Company Code).
  If the customer exists but is not assigned to the correct company code, you can update the customer data accordingly.
  
  
  
  Verify Company Code:
  
  Ensure that the company code you are using in your transaction is correct and that the customer is assigned to that company code.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access customer data in the specified company code. This can be checked with your SAP security team.
  
  
  
  Data Synchronization:
  
  If the customer data is being integrated from another system, check the integration process to ensure that the data is being synchronized correctly.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  FD03: Display Customer (Company Code Data)
  XD01: Create Customer (General Data)
  FD01: Create Customer (Company Code Data)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review the SAP documentation related to customer master data management and EBPP services for further insights.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP's support portal for more specific guidance.