How To Fix APAR_EBPP_SERVICE054 - &1 cannot be found in customer master

SAP Error Message - Details

• Message type: E = Error

• Message class: APAR_EBPP_SERVICE -

• Message number: 054

• Message text: &1 cannot be found in customer master

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message APAR_EBPP_SERVICE054 - &1 cannot be found in customer master ?

  The SAP error message "APAR_EBPP_SERVICE054 &1 cannot be found in customer master" typically indicates that the system is unable to locate a specific customer record in the customer master data. This error can occur in various scenarios, particularly when dealing with electronic billing or payment processing.
  Cause:
  
  Missing Customer Record: The customer ID or number referenced in the transaction does not exist in the customer master data.
  Incorrect Customer ID: The customer ID being used may be incorrect or mistyped.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules.
  Inactive Customer: The customer record may exist but is marked as inactive or blocked.
  Configuration Issues: There may be configuration issues in the system that prevent the customer from being recognized.
  
  Solution:
  
  Verify Customer ID: Check the customer ID being used in the transaction to ensure it is correct.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or FD03 (Display Customer - Company Code) to verify if the customer exists in the master data.
  Activate/Unblock Customer: If the customer exists but is inactive or blocked, you may need to activate or unblock the customer record.
  Data Synchronization: If the system is integrated with other systems, ensure that the customer data is synchronized across all relevant systems.
  Consult Configuration: Review the configuration settings related to customer master data to ensure everything is set up correctly.
  Error Logs: Check the application logs or error logs for more detailed information about the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer) for managing customer master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to customer master data management and electronic billing processes for additional context and troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.