How To Fix APAR_EBPP_SERVICE020 - Customer &1 not found in company code &2

SAP Error Message - Details

• Message type: E = Error

• Message class: APAR_EBPP_SERVICE -

• Message number: 020

• Message text: Customer &1 not found in company code &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message APAR_EBPP_SERVICE020 - Customer &1 not found in company code &2 ?

  The SAP error message "APAR_EBPP_SERVICE020 Customer &1 not found in company code &2" typically indicates that the system is unable to find a customer record for the specified customer ID (&1) in the specified company code (&2). This error can occur in various scenarios, particularly in the context of Electronic Bill Presentment and Payment (EBPP) or when processing customer-related transactions.
  Causes:
  
  Customer Not Created: The customer may not have been created in the system for the specified company code.
  Incorrect Customer ID: The customer ID provided may be incorrect or misspelled.
  Company Code Issues: The customer may exist, but not in the specified company code. Customers can be assigned to multiple company codes, and if the assignment is missing, this error will occur.
  Data Synchronization Issues: If there are issues with data synchronization between different systems (e.g., between SAP and a third-party application), it may lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data in the specified company code.
  
  Solutions:
  
  Verify Customer Existence: Check if the customer ID exists in the system for the specified company code. You can do this by navigating to the customer master data in SAP (transaction code XD03 for display).
  Check Customer Assignment: Ensure that the customer is assigned to the correct company code. If not, you may need to create the customer for that company code using transaction code XD01 (create customer) or XD02 (change customer).
  Correct Customer ID: Double-check the customer ID being used in the transaction to ensure it is correct.
  Data Synchronization: If the error is related to data synchronization, ensure that all relevant systems are properly synchronized and that there are no connectivity issues.
  Review Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to access customer data in the specified company code.
  
  Related Information:
  
  Transaction Codes:
  
  XD03: Display Customer
  XD01: Create Customer
  XD02: Change Customer
  
  
  Customer Master Data: Understanding how customer master data is structured in SAP is crucial. Customers can have multiple views (general data, company code data, and sales area data).
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  Debugging: If the issue persists, consider debugging the process to identify where the error is occurring in the code.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further assistance.