How To Fix APAR_EBPP_SERVICE020 - Customer &1 not found in company code &2

SAP Error Message - Details

• Message type: E = Error

• Message class: APAR_EBPP_SERVICE -

• Message number: 020

• Message text: Customer &1 not found in company code &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message APAR_EBPP_SERVICE020 - Customer &1 not found in company code &2 ?

  The SAP error message "APAR_EBPP_SERVICE020 Customer &1 not found in company code &2" typically indicates that the system is unable to find a customer record for the specified customer ID (&1) in the specified company code (&2). This error can occur in various scenarios, particularly in the context of Electronic Bill Presentment and Payment (EBPP) or when processing customer-related transactions.
  Causes:
  
  Customer Not Created: The customer may not have been created in the system for the specified company code.
  Incorrect Customer ID: The customer ID provided may be incorrect or misspelled.
  Company Code Issues: The customer may exist, but not in the specified company code. Customers can be assigned to multiple company codes, and if the assignment is missing, this error will occur.
  Data Synchronization Issues: If there are issues with data synchronization between different systems (e.g., between SAP and a third-party application), it may lead to this error.
  Authorization Issues: The user may not have