How To Fix APAR_EBPP_SERVICE002 - Account &1(&2) is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: APAR_EBPP_SERVICE -

• Message number: 002

• Message text: Account &1(&2) is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message APAR_EBPP_SERVICE002 - Account &1(&2) is locked ?

  The SAP error message APAR_EBPP_SERVICE002 indicates that an account is locked, which prevents further processing or access to that account. This error typically occurs in the context of the Electronic Bill Presentment and Payment (EBPP) service in SAP.
  Cause:
  
  
  Account Locking: The account specified in the error message (denoted as &1(&2)) is locked due to various reasons, such as:
  
  Repeated failed login attempts.
  Manual locking by an administrator.
  Compliance or security policies that require accounts to be locked after certain conditions are met.
  
  
  
  System Configuration: There may be system settings or configurations that automatically lock accounts under specific conditions.
  
  
  User Actions: The user may have triggered a lock by entering incorrect credentials multiple times.
  
  
  Solution:
  
  
  Unlock the Account:
  
  Transaction Code: Use transaction code SU01 (User Maintenance) to unlock the account.
  Steps:
  
  Enter the user ID associated with the locked account.
  Click on the "Lock/Unlock" button.
  Confirm the unlocking action.
  
  
  
  
  
  Check Account Status:
  
  Verify the status of the account in question to ensure it is indeed locked and to understand the reason for the lock.
  
  
  
  Review Security Policies:
  
  Check the security settings in your SAP system to understand the conditions under which accounts are locked. Adjust these settings if necessary.
  
  
  
  User Education:
  
  Educate users on proper login procedures to avoid triggering account locks due to failed login attempts.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to EBPP and account management for additional guidance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for this specific error message.
  System Logs: Review system logs (transaction code SM21) for any related entries that might provide more insight into why the account was locked.
  User Management: Regularly monitor user accounts and their statuses to prevent issues related to account locking.
  
  If the issue persists after attempting the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.