How To Fix APAR_EBPP_SERVICE002 - Account &1(&2) is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: APAR_EBPP_SERVICE -

• Message number: 002

• Message text: Account &1(&2) is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message APAR_EBPP_SERVICE002 - Account &1(&2) is locked ?

  The SAP error message APAR_EBPP_SERVICE002 indicates that an account is locked, which prevents further processing or access to that account. This error typically occurs in the context of the Electronic Bill Presentment and Payment (EBPP) service in SAP.
  
  Cause:
  
  
  Account Locking: The account specified in the error message (denoted as &1(&2)) is locked due to various reasons, such as:
  
  Repeated failed login attempts.
  Manual locking by an administrator.
  Compliance or security policies that require accounts to be locked after certain conditions are met.
  
  
  
  System Configuration: There may be system settings or configurations that automatically lock accounts under specific conditions.
  
  
  User Actions: The user may have triggered a lock by entering incorrect credentials multiple times.
  
  
  
  Solution:
  
  
  Unlock the Account:
  
  Transaction Code: Use transaction code SU01 (User Maintenance) to unlock the account.
  Steps:
  Enter the user ID associated with the locked account.
  Click on the "Lock/Unlock" button.
  Confirm the unlocking action.
  
  
  
  
  
  Check Account Status:
  
  Verify the status of the account in question to ensure it is indeed locked