How To Fix AM765 - & records in SOUD had no address number (field SOUD-USRADR)

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 765

• Message text: & records in SOUD had no address number (field SOUD-USRADR)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AM765 - & records in SOUD had no address number (field SOUD-USRADR) ?

  The SAP error message AM765 typically indicates that there is an issue with the address number in the SOUD (Sales Order User Data) table, specifically that the field SOUD-USRADR (User Address Number) is empty or not populated correctly. This can occur in various scenarios, such as when creating or processing sales orders, and it can lead to issues with order processing, delivery, or billing.
  Cause:
  
  Missing Address Data: The user address number (SOUD-USRADR) is not populated, which means that the system cannot find the corresponding address information for the user or customer.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the customer master or user master records.
  Configuration Issues: There could be configuration issues in the SAP system that prevent the address from being correctly assigned or retrieved.
  User Role/Authorization Issues: The user may not have the necessary authorizations to access or create address records.
  
  Solution:
  
  
  Check User Address Data: Verify that the user address data is correctly maintained in the system. You can do this by checking the relevant user or customer master records.
  
  Use transaction codes like XD03 (Display Customer) or SU03 (Display User) to check the address details.
  
  
  
  Maintain Address Records: If the address number is missing, you may need to create or update the address record.
  
  Use transaction code XD01 (Create Customer) or SU01 (User Maintenance) to add or update the address information.
  
  
  
  Review Configuration: Check the configuration settings related to address management in your SAP system. Ensure that the necessary settings are in place for address assignment.
  
  This may involve reviewing the settings in the relevant customizing transactions (e.g., SPRO).
  
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access and maintain address records. This may involve checking roles and profiles assigned to the user.
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the address number is not being populated. This may require technical assistance from an ABAP developer.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing customer and user data, such as XD01, XD02, XD03, SU01, and SU03.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for AM765 in the SAP Support Portal.
  Documentation: Review SAP documentation related to sales order processing and user data management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to resolve the AM765 error and ensure that the SOUD-USRADR field is populated correctly.