How To Fix AM629 - Specify a pager service

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 629

• Message text: Specify a pager service

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message AM629 - Specify a pager service ?

  The SAP error message AM629, which states "Specify a pager service," typically occurs in the context of SAP's Asset Management module, particularly when dealing with notifications or messages that need to be sent via a pager service. This error indicates that the system requires a pager service to be specified for the notification or message to be processed correctly.
  Cause:
  The error can arise due to several reasons:
  
  Missing Configuration: The pager service has not been configured in the system.
  Incorrect User Settings: The user profile may not have a pager service assigned.
  Notification Settings: The specific notification or message type may not have a pager service defined.
  
  Solution:
  To resolve the AM629 error, you can follow these steps:
  
  
  Check Pager Service Configuration:
  
  Go to the transaction code SPRO to access the SAP Customizing Implementation Guide.
  Navigate to the relevant section for configuring pager services. This is usually found under:
  
  Cross-Application Components > Communication > Maintain Pager Services.
  
  
  Ensure that a pager service is defined and active.
  
  
  
  Assign Pager Service to User:
  
  Use transaction code SU01 to edit the user profile.
  Check the "Communication" tab to see if a pager service is assigned to the user.
  If not, assign a valid pager service.
  
  
  
  Check Notification Settings:
  
  If the error occurs while processing a specific notification, check the settings for that notification type.
  Ensure that the pager service is specified in the notification settings.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed steps on configuring pager services and user profiles.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  User Roles: Ensure that the user has the necessary roles and authorizations to access and configure pager services.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation.