How To Fix AM480 - PO box and delivery service cannot be filled at the same time

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 480

• Message text: PO box and delivery service cannot be filled at the same time

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message AM480 - PO box and delivery service cannot be filled at the same time ?

  The SAP error message AM480, which states "PO box and delivery service cannot be filled at the same time," typically occurs when there is a conflict in the address details provided for a vendor or customer in the system. This error arises when both a PO Box and a delivery service (like a street address) are specified simultaneously, which is not allowed in SAP.
  Cause:
  
  Address Configuration: The address for a vendor or customer is configured with both a PO Box and a delivery address, which is not permissible.
  Data Entry Error: During the creation or modification of a purchase order (PO) or vendor master data, both fields may have been inadvertently filled out.
  Master Data Issues: The vendor or customer master data may have been incorrectly set up, leading to this conflict.
  
  Solution:
  
  
  Review Address Details: Check the address details of the vendor or customer in the master data. Ensure that either the PO Box or the delivery address is filled out, but not both.
  
  Go to the vendor or customer master data transaction (e.g., XK02 for vendors).
  Navigate to the address section and verify the fields.
  
  
  
  Modify the Address: If both fields are filled, decide which one is appropriate for your business process and remove the other.
  
  If you need to use a PO Box, clear the delivery address field.
  If a physical delivery address is required, clear the PO Box field.
  
  
  
  Check Purchase Order: If the error occurs while creating or modifying a purchase order, check the address details in the PO.
  
  Go to the PO transaction (e.g., ME22N) and review the address information.
  Make necessary adjustments to ensure compliance with the address rules.
  
  
  
  Consult Documentation: If you are unsure about the address requirements for your specific business scenario, consult your organization's SAP documentation or reach out to your SAP support team.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or updates regarding this error message.
  User Training: Ensure that users involved in data entry are trained on the correct procedures for entering address information to avoid this error in the future.
  Address Validation: Implement address validation checks in your SAP system to prevent similar issues from occurring during data entry.
  
  By following these steps, you should be able to resolve the AM480 error and ensure that your address data is correctly configured in SAP.