How To Fix AM364 - The duplicate check for index pool & & is not active (Customizing)

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 364

• Message text: The duplicate check for index pool & & is not active (Customizing)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message AM364 - The duplicate check for index pool & & is not active (Customizing) ?

  The SAP error message AM364 indicates that there is an issue with the duplicate check for an index pool in the Asset Accounting (FI-AA) module. This error typically arises when the system is trying to perform a duplicate check on asset master records, but the necessary configuration for this check is not active.
  Cause:
  The error occurs due to the following reasons:
  
  Inactive Duplicate Check: The duplicate check for the specified index pool is not activated in the system's configuration.
  Customizing Settings: The settings in the Customizing (SPRO) for Asset Accounting may not be properly configured to enable the duplicate check for the relevant index pool.
  
  Solution:
  To resolve the AM364 error, you need to activate the duplicate check for the index pool in the Customizing settings. Here are the steps to do this:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Navigate to SPRO -> SAP Reference IMG.
  
  
  
  Find Asset Accounting Settings:
  
  Follow the path: Financial Accounting (New) -> Asset Accounting -> Master Data -> Define Duplicate Check for Asset Master Records.
  
  
  
  Activate Duplicate Check:
  
  In the configuration screen, look for the relevant index pool that is causing the error.
  Ensure that the duplicate check is activated for that index pool. You may need to check the settings for the specific asset classes as well.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Changes:
  
  Try to create or modify the asset master record again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like OAOA (for Asset Accounting Customizing) to directly access the relevant settings.
  Documentation: Refer to SAP Help documentation for Asset Accounting for more detailed information on configuring duplicate checks.
  Support: If the issue persists after making the changes, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the AM364 error and ensure that the duplicate check for the index pool is properly configured in your SAP system.