How To Fix AM347 - No SMS service has been defined

AM347 - Overview

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 347

• Message text: No SMS service has been defined

What causes this issue?

To flag a telephone number as SMS-enabled, exactly one of the pager
services that is defined in Customizing as an SMS service is flagged.
If this is not the case, short messages cannot be sent to this number
and the indicator 'SMS-enabled' is of no use.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administration team and ask them to make the
necessary settings in Customizing.

Procedure for System Administrators

Call transaction SA14 to assign the use "SMS Service" to the pager
service that you want to use for sending SMS messages.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AM347 - No SMS service has been defined ?

  The SAP error message AM347 "No SMS service has been defined" typically occurs when the system is trying to send an SMS (Short Message Service) notification, but there is no SMS service configured in the system. This can happen in various scenarios, such as when using SAP for notifications, alerts, or other communication purposes.
  
  Cause:
  
  Missing Configuration: The SMS service has not been set up in the SAP system.
  Incorrect Settings: The existing SMS service configuration may be incorrect or incomplete.
  Authorization Issues: The user may not have the necessary authorizations to access the SMS service configuration.
  
  
  Solution:
  To resolve the AM347 error, follow these steps:
  
  
  Define SMS Service:
  
  Go to transaction code SPRO (SAP Reference IMG).
  Navigate to Cross-Application Components > Communication > SMS > Define SMS Service.
  Here, you can define the SMS service by specifying the necessary parameters such as the service provider, connection details, and other relevant settings.
  
  
  
  Check Existing Configuration:
  
  If an SMS service is already defined,