How To Fix AM347 - No SMS service has been defined

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 347

• Message text: No SMS service has been defined

What causes this issue?

To flag a telephone number as SMS-enabled, exactly one of the pager
services that is defined in Customizing as an SMS service is flagged.
If this is not the case, short messages cannot be sent to this number
and the indicator 'SMS-enabled' is of no use.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administration team and ask them to make the
necessary settings in Customizing.

Procedure for System Administrators

Call transaction SA14 to assign the use "SMS Service" to the pager
service that you want to use for sending SMS messages.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AM347 - No SMS service has been defined ?

  The SAP error message AM347 "No SMS service has been defined" typically occurs when the system is trying to send an SMS (Short Message Service) notification, but there is no SMS service configured in the system. This can happen in various scenarios, such as when using SAP for notifications, alerts, or other communication purposes.
  Cause:
  
  Missing Configuration: The SMS service has not been set up in the SAP system.
  Incorrect Settings: The existing SMS service configuration may be incorrect or incomplete.
  Authorization Issues: The user may not have the necessary authorizations to access the SMS service configuration.
  
  Solution:
  To resolve the AM347 error, follow these steps:
  
  
  Define SMS Service:
  
  Go to transaction code SPRO (SAP Reference IMG).
  Navigate to Cross-Application Components > Communication > SMS > Define SMS Service.
  Here, you can define the SMS service by specifying the necessary parameters such as the service provider, connection details, and other relevant settings.
  
  
  
  Check Existing Configuration:
  
  If an SMS service is already defined, ensure that all required fields are filled out correctly.
  Verify the connection settings and ensure that the service is active.
  
  
  
  Test the SMS Service:
  
  After configuration, you can test the SMS service to ensure it is working correctly. This can often be done through a test function in the SMS configuration area.
  
  
  
  User Authorizations:
  
  Ensure that the user trying to send the SMS has the necessary authorizations to access the SMS service configuration and send messages.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on configuring SMS services, as the steps may vary based on the version of SAP you are using.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration and other related transactions for monitoring SMS services.
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to SMS services and the AM347 error.
  Support: If the issue persists after configuration, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the AM347 error and successfully configure the SMS service in your SAP system.