How To Fix AM345 - To delete the mobile telephone number, use the detail dialog box

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 345

• Message text: To delete the mobile telephone number, use the detail dialog box

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message AM345 - To delete the mobile telephone number, use the detail dialog box ?

  The SAP error message AM345, which states "To delete the mobile telephone number, use the detail dialog box," typically occurs when a user attempts to delete a mobile telephone number from a master data record (such as a vendor, customer, or employee record) without accessing the appropriate detail dialog box.
  Cause:
  The error arises because SAP requires users to navigate to the detail view of the specific data record to make changes or deletions to certain fields, including mobile telephone numbers. This is a safeguard to ensure that users are aware of the implications of their changes and to maintain data integrity.
  Solution:
  To resolve this error, follow these steps:
  
  
  Access the Detail Dialog Box:
  
  Navigate to the relevant master data record (e.g., customer, vendor, or employee).
  Instead of trying to delete the mobile number directly from the overview screen, look for an option to edit or view details. This is often done by selecting the record and clicking on a button or link that says "Details" or "Edit."
  
  
  
  Locate the Mobile Telephone Number Field:
  
  Once in the detail dialog box, find the field for the mobile telephone number.
  
  
  
  Delete the Mobile Telephone Number:
  
  Clear the mobile telephone number field or delete the number as needed.
  
  
  
  Save Changes:
  
  After making the necessary changes, ensure you save the record to apply the deletion.
  
  
  
  Related Information:
  
  User Permissions: Ensure that you have the necessary permissions to edit the master data records. If you do not have the required access, you may need to contact your SAP administrator.
  Data Integrity: Be cautious when deleting contact information, as it may affect communication and reporting within the organization.
  SAP Documentation: For more detailed instructions, refer to the SAP Help Portal or your organization's SAP training materials, which may provide specific guidance on handling master data.
  
  If you continue to experience issues or if the error persists after following these steps, consider reaching out to your SAP support team for further assistance.