How To Fix AM302 - Delete the fax number in dialog box for other fax numbers

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 302

• Message text: Delete the fax number in dialog box for other fax numbers

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message AM302 - Delete the fax number in dialog box for other fax numbers ?

  The SAP error message AM302, which states "Delete the fax number in dialog box for other fax numbers," typically occurs in the context of managing master data, particularly when dealing with vendor or customer records that have multiple fax numbers.
  Cause:
  The error is triggered when there are multiple fax numbers associated with a vendor or customer, and the system requires that only one primary fax number is maintained. If there are additional fax numbers present, the system prompts the user to delete or modify these entries to comply with the requirement of having a single primary fax number.
  Solution:
  To resolve the AM302 error, follow these steps:
  
  
  Access the Master Data Record:
  
  Navigate to the relevant transaction code (e.g., XK02 for vendor master or XD02 for customer master).
  
  
  
  Locate the Fax Number Section:
  
  Go to the section where fax numbers are maintained.
  
  
  
  Review Existing Fax Numbers:
  
  Check the list of fax numbers associated with the record. Identify the primary fax number and any additional fax numbers.
  
  
  
  Delete or Modify Additional Fax Numbers:
  
  If there are multiple fax numbers, delete the unnecessary ones. Ensure that only one primary fax number remains.
  If you need to keep multiple fax numbers for some reason, consider using a different method to store them, such as notes or comments, if the system allows.
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save the changes to the master data record.
  
  
  
  Re-test the Functionality:
  
  After saving, try to perform the action that initially triggered the error to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. Sometimes, there may be known issues or additional guidance provided by SAP.
  Documentation: Review SAP documentation or help files related to master data management for further insights on handling fax numbers and other contact information.
  User Permissions: Ensure that you have the necessary permissions to modify master data records, as restrictions may also lead to errors when trying to save changes.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional assistance.