How To Fix AJ797 - Documents/billing orders are missing from secondary installation &1

SAP Error Message - Details

• Message type: E = Error

• Message class: AJ - Billing program

• Message number: 797

• Message text: Documents/billing orders are missing from secondary installation &1

What causes this issue?

Billing documents from secondary installation &V1& are required for
billing primary installation &V2&. These billing documents must cover a
minimum period of &v3& to &v4&. The only exceptions are periods in which
installation &v1& does not have contract or where there is no secondary
installation for primary installation &v2&. However, the system could
not find any billing documents that cover this period completely.

System Response

The billing procedure for primary installation &v2& is cancelled.

How to fix this error?

If secondary installation &v1& is <DS:DE.DISTREL>distribution- relevant
</>, the real meter reading documents of secondary installation &v1& are
processed and the existing billing orders are simulated. Check whether
the billing orders exist.
If the secondary installation &v1& is not distribution-relevant, only
the real billing documents are processed. Check whether all the billing
orders of secondary installation &v1& have been billed.
The billing periods of a primary and a secondary installation must
correspond with each other within certain intervals. Billing periods are
normally defined by each <DS:DE.ADAT>meter reading date</>. The periodic
meter reading in the secondary installation may not have been made
within the interval set by the periodic meter reading in primary
installation &v2&. For more information, see the
<DS:DE.LMARGIN_SUB>billing interval of the secondary installation before
the meter reading date</> and the <lS>billing interval of the secondary
installation after the meter reading date</>. Thes are defined by the
<DS:DE.INSTGRTYPE>grouping type</> of the primary installation.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AJ797 - Documents/billing orders are missing from secondary installation &1 ?

  The SAP error message AJ797 indicates that there are missing documents or billing orders related to a secondary installation in the system. This error typically arises in the context of billing or invoicing processes, particularly when dealing with installations or service orders.
  Cause:
  
  Missing Documents: The primary cause of this error is that the system cannot find the necessary documents or billing orders associated with the specified secondary installation.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the database or incorrect references to installations.
  Configuration Issues: Incorrect configuration settings in the SAP system related to installations or billing processes can lead to this error.
  Incomplete Processing: The billing process may not have been completed for the secondary installation, leading to missing documents.
  
  Solution:
  
  Check Installation Data: Verify that the secondary installation is correctly set up in the system. Ensure that all necessary documents and billing orders are created and linked to the installation.
  Review Billing Documents: Look for any missing billing documents or orders that should be associated with the secondary installation. You can use transaction codes like VF03 (Display Billing Document) to check for existing documents.
  Data Consistency Check: Run consistency checks in the system to identify any discrepancies or missing data. This can often be done through specific SAP reports or transaction codes.
  Reprocess Billing: If the billing process was interrupted or incomplete, try to reprocess the billing for the secondary installation. This may involve creating new billing documents or correcting existing ones.
  Consult Configuration: If the issue persists, review the configuration settings related to installations and billing in the SAP system. Ensure that all necessary parameters are correctly set.
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. If needed, contact SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW32 (Change Order), IW33 (Display Order), and VF01 (Create Billing Document) to manage installations and billing documents.
  Documentation: Review SAP documentation related to billing processes and installations for best practices and troubleshooting steps.
  User Roles: Ensure that the user has the appropriate roles and authorizations to access and manage billing documents and installations.
  
  By following these steps, you should be able to identify the root cause of the AJ797 error and implement a solution to resolve it.