How To Fix AJ667 - Document &1 -> print document &2 not reversed (chain &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: AJ - Billing program

• Message number: 667

• Message text: Document &1 -> print document &2 not reversed (chain &3)

What causes this issue?

Billing document &V1& belongs to print document &V2& that has not been
reversed.
You want to remove the billing document &V3& from a billing order in
transaction EA24.
However, &V3& is the end of a chain of multiple adjustment reversals,
to which at least &V1& still belongs.
You cannot execute transaction EA24 unless all print documents in the
chain have been reversed. Otherwise the rebilling of the billing order
no longer takes the difference bills of the chain into account, which
can lead to incorrect billing.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AJ667 - Document &1 -> print document &2 not reversed (chain &3) ?

  The SAP error message AJ667 indicates that there is an issue with the reversal of a document in the context of a chain of documents, typically related to the processing of financial documents or logistics documents in SAP. Here’s a breakdown of the components of the error message and potential solutions:
  Cause:
  
  
  Document Chain Issue: The error suggests that there is a chain of documents (e.g., invoices, credit memos) where the document you are trying to reverse (document &2) is not in a state that allows it to be reversed. This could be due to:
  
  The document has already been reversed.
  The document is in a status that does not allow reversal (e.g., it has been settled or cleared).
  There are dependent documents that are still active or have not been processed.
  
  
  
  Configuration Issues: There may be configuration settings in the SAP system that prevent the reversal of certain types of documents.
  
  
  Data Integrity Issues: There could be inconsistencies in the data or missing entries in the database that are causing the reversal to fail.
  
  
  Solution:
  
  
  Check Document Status: Verify the status of the document you are trying to reverse. Ensure that it is eligible for reversal and that no dependent documents are preventing the reversal.
  
  
  Review Document Chain: Investigate the entire chain of documents related to the one you are trying to reverse. Ensure that all related documents are in a state that allows for the reversal.
  
  
  Use Transaction Codes: Utilize relevant transaction codes (e.g., FB08 for reversing financial documents) to attempt the reversal. Make sure you are following the correct procedure for the type of document you are dealing with.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  System Configuration: If the issue persists, consult with your SAP Basis or configuration team to review the settings related to document processing and reversal.
  
  
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context for the failure.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for assistance, providing them with the error message and any relevant details about the documents involved.
  
  
  Related Information:
  
  Documentation: Review SAP documentation related to document management and reversal processes for your specific module (e.g., FI, MM).
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training: Ensure that users involved in document processing are adequately trained on the procedures for reversing documents to avoid common pitfalls.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the SAP error message AJ667.