How To Fix AD01267 - Sales doc. &1/&2: item cannot be processed(use Plan Customer Project app)

SAP Error Message - Details

• Message type: E = Error

• Message class: AD01 - DI Processor (Expense-related Billing)

• Message number: 267

• Message text: Sales doc. &1/&2: item cannot be processed(use Plan Customer Project app)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AD01267 - Sales doc. &1/&2: item cannot be processed(use Plan Customer Project app) ?

  The SAP error message AD01267 indicates that a specific sales document item cannot be processed due to its association with a customer project. This error typically arises in scenarios where the sales document is linked to a project that requires specific planning or processing steps.
  Cause:
  
  Project Association: The sales document item is linked to a customer project that has specific requirements or restrictions.
  Missing Planning Data: The necessary planning data for the project may not be available or properly configured.
  Project Status: The status of the project may not allow for further processing of the sales document.
  Configuration Issues: There may be configuration issues in the system related to project management or sales order processing.
  
  Solution:
  
  Use the Plan Customer Project App: The error message suggests using the "Plan Customer Project" application to review and manage the project associated with the sales document. This app allows you to check the project details, including planning and resource allocation.
  Check Project Status: Ensure that the project is in a status that allows for processing sales documents. If the project is closed or in a non-active status, you may need to change it.
  Review Planning Data: Verify that all necessary planning data is available and correctly set up for the project. This includes checking for any missing or incomplete information.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling customer projects and sales documents.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to project management (e.g., CJ20N for project planning) and sales order processing (e.g., VA02 for sales order change).
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the project and sales document.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate actions to resolve it.