How To Fix /ACCGO/UIS_MSG502 - Entered customer &1 did not match sales order customer &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/UIS_MSG -

• Message number: 502

• Message text: Entered customer &1 did not match sales order customer &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/UIS_MSG502 - Entered customer &1 did not match sales order customer &2 ?

  The SAP error message /ACCGO/UIS_MSG502 Entered customer &1 did not match sales order customer &2 typically occurs in the context of financial transactions or document processing where a customer is being referenced. This error indicates that the customer you are trying to enter (customer &1) does not match the customer associated with the sales order (customer &2).
  Cause:
  
  
  Mismatch of Customer Data: The customer number you are trying to use in a transaction does not correspond to the customer linked to the sales order. This can happen if:
  
  You are trying to process a payment or invoice for a different customer than the one associated with the sales order.
  There is a data entry error where the wrong customer number is being input.
  The sales order was created for a specific customer, and you are attempting to reference a different customer in a related transaction.
  
  
  
  Configuration Issues: There may be configuration settings in the system that enforce strict customer matching rules, leading to this error when there is any discrepancy.
  
  
  Solution:
  
  
  Verify Customer Information: Check the customer number you are entering and ensure it matches the customer associated with the sales order. You can do this by:
  
  Reviewing the sales order details to confirm the correct customer.
  Ensuring that you are using the correct customer number in your transaction.
  
  
  
  Correct Data Entry: If you find that the wrong customer number was entered, correct it to match the sales order customer.
  
  
  Review Sales Order: If the sales order needs to be associated with a different customer, you may need to create a new sales order for the correct customer or modify the existing one if possible.
  
  
  Consult with IT or SAP Support: If you are unable to resolve the issue through the above steps, it may be beneficial to consult with your IT department or SAP support team. They can help investigate if there are any underlying configuration issues or if there are any additional restrictions in place.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order) to view sales order details and customer information.
  User Authorization: Ensure that you have the necessary permissions to view and modify sales orders and customer data.
  Documentation: Refer to SAP documentation or help files for more detailed information on customer and sales order management.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.