How To Fix /ACCGO/UIS_MSG397 - Provide either SO or delivery in case of diversion

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/UIS_MSG -

• Message number: 397

• Message text: Provide either SO or delivery in case of diversion

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/UIS_MSG397 - Provide either SO or delivery in case of diversion ?

  The SAP error message /ACCGO/UIS_MSG397 typically occurs in the context of logistics and supply chain management, particularly when dealing with the diversion of goods. This error indicates that the system requires either a Sales Order (SO) or a delivery document to process the diversion of goods.
  Cause:
  The error is triggered when a user attempts to perform an action related to the diversion of goods without providing the necessary documentation (Sales Order or Delivery). This can happen in scenarios such as:
  
  Attempting to create a diversion without a corresponding Sales Order or Delivery.
  Missing or incorrect data in the transaction that prevents the system from identifying the relevant documents.
  
  Solution:
  To resolve this error, you should take the following steps:
  
  
  Check Documentation: Ensure that there is a valid Sales Order or Delivery document associated with the goods you are trying to divert. If not, create the necessary document.
  
  
  Provide Required Information: When prompted by the system, enter either the Sales Order number or the Delivery number in the relevant fields.
  
  
  Review Configuration: If the error persists, check the configuration settings in your SAP system related to the logistics and diversion processes. Ensure that the necessary parameters are set correctly.
  
  
  Consult with SAP Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in the diversion process, such as VL01N (Create Outbound Delivery) or VA01 (Create Sales Order).
  Documentation: Review SAP documentation related to logistics and supply chain management for best practices on handling diversions.
  User Roles: Ensure that the user has the appropriate permissions to create or modify Sales Orders and Deliveries.
  
  By following these steps, you should be able to address the error message and proceed with the diversion process in SAP.