How To Fix /ACCGO/MCK_NEGO034 - Document currency does not match with CBC currency

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/MCK_NEGO -

• Message number: 034

• Message text: Document currency does not match with CBC currency

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/MCK_NEGO034 - Document currency does not match with CBC currency ?

  The SAP error message /ACCGO/MCK_NEGO034 Document currency does not match with CBC currency typically occurs in the context of the SAP Convergent Charging (SAP CC) module, which is used for charging and billing in telecommunications and other industries. This error indicates a mismatch between the currency of the document being processed and the currency defined in the Convergent Charging (CBC) configuration.
  Cause:
  
  
  Currency Mismatch: The document you are trying to process has a currency that does not match the currency set in the CBC configuration. This can happen if:
  
  The document is created in a different currency than what is expected.
  The configuration settings in SAP CC are set to a specific currency that does not align with the document's currency.
  
  
  
  Configuration Issues: There may be issues in the configuration of the charging or billing process, where the expected currency is not aligned with the actual currency used in the transaction.
  
  
  Data Entry Errors: Manual data entry errors can lead to incorrect currency being assigned to documents.
  
  
  Solution:
  
  
  Check Document Currency: Verify the currency of the document that is causing the error. Ensure that it matches the currency defined in the CBC configuration.
  
  
  Review CBC Configuration: 
  
  Go to the configuration settings in SAP Convergent Charging and check the currency settings.
  Ensure that the currency settings are correctly defined and that they match the expected currency for the documents being processed.
  
  
  
  Adjust Document Currency: If the document currency is incorrect, you may need to adjust it to match the expected currency. This could involve editing the document or creating a new document with the correct currency.
  
  
  Consult Documentation: Refer to the SAP documentation for Convergent Charging to understand the currency settings and how they should be configured.
  
  
  Testing: After making changes, test the process again to ensure that the error does not occur.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your configuration and usage.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to SAP Convergent Charging and currency configuration.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the error message regarding the currency mismatch in SAP Convergent Charging.