How To Fix /ACCGO/HLR_EVENT021 - Customer not found in Mirror Contract No.: &

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/HLR_EVENT -

• Message number: 021

• Message text: Customer not found in Mirror Contract No.: &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/HLR_EVENT021 - Customer not found in Mirror Contract No.: & ?

  The SAP error message /ACCGO/HLR_EVENT021 Customer not found in Mirror Contract No.: & typically occurs in the context of the SAP Contract Accounts Receivable and Payable (FI-CA) module. This error indicates that the system is unable to find a customer associated with a specific mirror contract number. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Missing Customer Data: The customer may not be properly set up in the system or may not be linked to the specified mirror contract.
  Incorrect Contract Number: The mirror contract number provided may be incorrect or does not exist in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to missing customer information.
  Authorization Issues: The user may not have the necessary permissions to view or access the customer data related to the mirror contract.
  Configuration Issues: There may be configuration problems in the FI-CA module that prevent the system from recognizing the customer in relation to the mirror contract.
  
  Solutions:
  
  Verify Customer Data: Check if the customer is correctly set up in the system. Ensure that the customer master data is complete and that the customer is linked to the appropriate mirror contract.
  Check Contract Number: Confirm that the mirror contract number you are using is correct. You can do this by searching for the contract in the system to ensure it exists.
  Data Consistency Check: Run consistency checks in the FI-CA module to identify any discrepancies in the data that may be causing the issue.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the customer data. If not, work with your SAP security team to grant the required permissions.
  Consult Configuration Settings: Review the configuration settings in the FI-CA module to ensure that everything is set up correctly for handling mirror contracts and customer associations.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version and configuration of your SAP system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for customer data management and FPL9 for contract account management.
  Documentation: Refer to SAP documentation and notes related to FI-CA and mirror contracts for additional troubleshooting steps and best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /ACCGO/HLR_EVENT021.