How To Fix /ACCGO/DGR081 - Error in generating ticket key

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/DGR -

• Message number: 081

• Message text: Error in generating ticket key

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/DGR081 - Error in generating ticket key ?

  The SAP error message /ACCGO/DGR081 Error in generating ticket key typically occurs in the context of the SAP Convergent Charging (SAP CC) or related applications. This error indicates that there was an issue when the system attempted to generate a unique ticket key, which is essential for tracking and managing charging processes.
  Possible Causes:
  
  Database Issues: There may be problems with the database that prevent the generation of a unique key.
  Configuration Errors: Incorrect configuration settings in the SAP CC system can lead to this error.
  Concurrency Issues: If multiple processes are trying to generate ticket keys simultaneously, it may lead to conflicts.
  System Performance: High load on the system or performance issues can cause timeouts or failures in key generation.
  Missing Authorizations: The user or process attempting to generate the ticket key may lack the necessary authorizations.
  
  Solutions:
  
  Check Database Connectivity: Ensure that the database is up and running and that there are no connectivity issues.
  Review Configuration Settings: Verify the configuration settings in SAP CC to ensure they are correct and complete.
  Monitor System Load: Check the system performance and load. If the system is under heavy load, consider optimizing performance or scheduling tasks during off-peak hours.
  Check for Concurrency Issues: If applicable, review the processes that are generating ticket keys to ensure they are not conflicting with each other.
  User Authorizations: Ensure that the user or service account has the necessary permissions to perform the operation.
  Review Logs: Check the application logs for more detailed error messages that can provide additional context on the failure.
  Restart Services: If the issue persists, consider restarting the relevant SAP services or the entire system to clear any temporary issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  Documentation: Review the official SAP documentation for SAP Convergent Charging for best practices and troubleshooting steps.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP Support for further assistance.