How To Fix /ACCGO/DGR078 - HLR event ID generated - &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/DGR -

• Message number: 078

• Message text: HLR event ID generated - &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/DGR078 - HLR event ID generated - &1 ?

  The SAP error message /ACCGO/DGR078 HLR event ID generated - &1 is related to the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error typically indicates that a High-Level Report (HLR) event has been generated, which may be part of a process involving charging or invoicing for services.
  Cause:
  
  
  HLR Event Generation: The error message suggests that an HLR event has been generated, which could be due to various reasons such as:
  
  A specific transaction or process that triggers the generation of an HLR event.
  Issues with the configuration of the charging or invoicing processes.
  Data inconsistencies or missing information that prevent the proper processing of the event.
  
  
  
  Configuration Issues: There may be misconfigurations in the SAP CC or CI settings that lead to the generation of this error.
  
  
  Data Issues: Missing or incorrect data in the relevant master data or transactional data can also lead to this error.
  
  
  Solution:
  
  
  Check Event ID: The &1 in the error message represents the specific event ID. You should check the details of this event ID in the system to understand what triggered it.
  
  
  Review Configuration: Ensure that the configuration settings for the relevant charging or invoicing processes are correct. This includes checking:
  
  Rate plans
  Charging logic
  Event handling settings
  
  
  
  Data Validation: Validate the data associated with the event. Ensure that all required fields are populated and that the data is consistent.
  
  
  Logs and Traces: Check the application logs and traces for more detailed information about the error. This can provide insights into what went wrong during the event processing.
  
  
  Consult Documentation: Refer to the SAP documentation for the specific module (SAP CC or CI) to understand the context of HLR events and how they should be handled.
  
  
  SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP Support for assistance. Provide them with the event ID and any relevant logs or error messages.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on similar issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training and Documentation: Ensure that your team is trained on the relevant SAP modules and that you have access to up-to-date documentation.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /ACCGO/DGR078 HLR event ID generated - &1 error message in SAP.