How To Fix /ACCGO/DGR039 - No HLR event detail data found

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/DGR -

• Message number: 039

• Message text: No HLR event detail data found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/DGR039 - No HLR event detail data found ?

  The SAP error message /ACCGO/DGR039 No HLR event detail data found typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that the system is unable to find the High-Level Report (HLR) event detail data that is required for processing.
  Cause:
  
  Missing Data: The most common cause of this error is that the required HLR event detail data has not been created or is missing in the database.
  Incorrect Configuration: There may be issues with the configuration settings related to HLR events or the data source from which the system is trying to retrieve the event details.
  Data Synchronization Issues: If there are synchronization issues between different systems or modules, it may lead to missing data.
  Timing Issues: The data might not have been generated or processed yet, especially if the system is still in the process of handling transactions.
  
  Solution:
  
  Check Data Availability: Verify if the HLR event detail data exists in the system. You can do this by checking the relevant tables or using transaction codes that allow you to view HLR data.
  Review Configuration: Ensure that the configuration settings for HLR events are correctly set up. This includes checking the data sources and ensuring that all necessary components are properly configured.
  Data Generation: If the data is missing, you may need to run the relevant processes to generate the HLR event detail data. This could involve executing specific jobs or transactions that create the necessary data.
  Check Logs: Review system logs for any additional error messages or warnings that could provide more context about why the data is missing.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of SAP you are using for any known issues or additional troubleshooting steps.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you navigate and troubleshoot HLR data issues, such as SE11 (Data Dictionary) or SE16 (Data Browser).
  SAP Notes: Search for SAP Notes related to the error message or the specific module you are working with. SAP Notes often contain patches, updates, or workarounds for known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.