How To Fix /ACCGO/DGR038 - No HLR event data found to display

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/DGR -

• Message number: 038

• Message text: No HLR event data found to display

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/DGR038 - No HLR event data found to display ?

  The SAP error message /ACCGO/DGR038 No HLR event data found to display typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that the system is unable to find any High-Level Reporting (HLR) event data to display for the specified criteria or parameters.
  Causes:
  
  No Data Available: The most common cause is that there are no HLR events recorded in the system for the specified time period or criteria.
  Incorrect Selection Criteria: The parameters used to filter the HLR events (such as date range, event type, etc.) may not match any existing records.
  Data Processing Issues: There may have been issues during the data processing or data extraction phase, leading to missing or incomplete data.
  Authorization Issues: The user may not have the necessary authorizations to view the HLR event data.
  System Configuration: There may be configuration issues in the SAP system that prevent the correct retrieval of HLR data.
  
  Solutions:
  
  Check Data Availability: Verify if there are any HLR events recorded in the system for the specified criteria. You can do this by checking the relevant tables or using transaction codes that display HLR data.
  Review Selection Criteria: Ensure that the selection criteria used to filter the HLR events are correct. Adjust the date range or other parameters to broaden the search.
  Data Processing Verification: Check if there were any errors during the data processing or extraction phases. This may involve reviewing logs or running data consistency checks.
  Authorization Check: Ensure that the user has the necessary authorizations to access HLR event data. This may involve checking user roles and permissions.
  Consult Documentation: Review the SAP documentation or help resources related to HLR events and data retrieval to ensure that the process is being followed correctly.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may be able to provide insights based on system logs or configurations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with HLR events, such as /ACCGO/DGR for reporting.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or workarounds.
  System Logs: Review system logs for any related error messages or warnings that could provide additional context for the issue.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the error message /ACCGO/DGR038 No HLR event data found to display.