How To Fix /ACCGO/CMN095 - For sales-side contracts, use Alt. Customer on Optionality item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CMN -

• Message number: 095

• Message text: For sales-side contracts, use Alt. Customer on Optionality item &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CMN095 - For sales-side contracts, use Alt. Customer on Optionality item &1 ?

  The SAP error message /ACCGO/CMN095 typically occurs in the context of sales-side contracts when there is an issue with the customer information associated with an optionality item. This error indicates that for the specified optionality item, an alternative customer should be used.
  Cause:
  The error is generally caused by one of the following reasons:
  
  Missing Alternative Customer: The optionality item is configured to require an alternative customer, but none has been specified.
  Configuration Issues: The configuration of the sales-side contract may not be set up correctly to handle alternative customers.
  Data Inconsistencies: There may be inconsistencies in the master data related to customers or contracts.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Optionality Item:
  
  Go to the sales-side contract and check the optionality item that is causing the error.
  Ensure that the alternative customer is specified for that item.
  
  
  
  Maintain Alternative Customer:
  
  If the alternative customer is not set, you need to maintain it. This can usually be done in the contract management area of SAP.
  Navigate to the relevant transaction (e.g., VA01 for creating sales orders or VA02 for changing them) and ensure that the alternative customer field is filled in.
  
  
  
  Review Configuration:
  
  Check the configuration settings for sales contracts in the SAP system. Ensure that the settings allow for alternative customers to be used in optionality items.
  You may need to consult with your SAP configuration team or refer to the SAP documentation for specific configuration steps.
  
  
  
  Data Consistency Check:
  
  Ensure that the customer master data is consistent and correctly set up. This includes checking for any missing or incorrect entries in the customer master records.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or the official SAP Help documentation for any specific guidelines or updates related to this error message.
  
  
  
  Testing:
  
  After making the necessary changes, test the contract again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01, VA02, VA03 (Sales Order), and VA41, VA42, VA43 (Sales Contracts).
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional context.
  User Roles: Ensure that the user has the necessary permissions to make changes to contracts and customer data.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.