How To Fix /ACCGO/CAS_STL_LOGIC069 - No forward application doc. retrieved for return application doc. &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_STL_LOGIC -

• Message number: 069

• Message text: No forward application doc. retrieved for return application doc. &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_STL_LOGIC069 - No forward application doc. retrieved for return application doc. &1 ?

  The SAP error message /ACCGO/CAS_STL_LOGIC069 indicates that there is no forward application document retrieved for a return application document. This typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules, where the system is trying to process a return document but cannot find the corresponding forward document.
  Cause:
  
  Missing Forward Document: The most common cause is that the forward application document (the original document that the return is referencing) does not exist or has not been created.
  Incorrect Document Status: The forward document may exist but could be in a status that prevents it from being retrieved (e.g., it might be archived or deleted).
  Configuration Issues: There may be configuration issues in the system that prevent the retrieval of the forward document.
  Data Consistency Issues: There could be inconsistencies in the database or issues with the data integrity that prevent the system from linking the return document to the forward document.
  
  Solution:
  
  Check for Forward Document: Verify if the forward application document exists in the system. You can do this by searching for the document using its reference number or other identifying information.
  Review Document Status: Ensure that the forward document is in an appropriate status that allows it to be retrieved. If it is archived or deleted, you may need to restore it or create a new forward document.
  Check Configuration: Review the configuration settings related to document processing in SAP CC or CI. Ensure that all necessary settings are correctly configured to allow for the retrieval of forward documents.
  Data Consistency Check: Run data consistency checks or reports to identify any inconsistencies in the database that may be causing the issue. You may need to consult with your SAP Basis team or use transaction codes like SE11 or SE16 to investigate the underlying tables.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message. There may be known issues or fixes available.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the document numbers and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), and SARA (Archive Administration) for checking document statuses and configurations.
  Documentation: Review the SAP documentation for Convergent Charging and Invoicing to understand the expected behavior of document processing and any prerequisites for creating return documents.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message /ACCGO/CAS_STL_LOGIC069.