How To Fix /ACCGO/CAS_MSG862 - &1 pricing determined

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_MSG -

• Message number: 862

• Message text: &1 pricing determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_MSG862 - &1 pricing determined ?

  The SAP error message /ACCGO/CAS_MSG862 typically relates to issues with pricing determination in the context of the SAP Convergent Charging (SAP CC) module. This error indicates that the system was unable to determine the pricing for a specific service or product.
  Cause:
  
  Missing Pricing Configuration: The pricing configuration for the service or product may not be set up correctly in the system.
  Invalid or Incomplete Data: The data provided for pricing determination may be incomplete or invalid, such as missing required fields or incorrect values.
  Pricing Conditions Not Met: The conditions defined for pricing (like customer-specific pricing, discounts, etc.) may not be met for the transaction being processed.
  Versioning Issues: There may be issues with the version of the pricing model being used, especially if there have been recent changes or updates.
  Integration Issues: If the pricing is dependent on data from other systems (like CRM or ERP), there may be integration issues causing the data to be unavailable or incorrect.
  
  Solution:
  
  Check Pricing Configuration: Review the pricing configuration in SAP CC to ensure that all necessary pricing models, conditions, and rules are correctly set up.
  Validate Input Data: Ensure that all required fields are filled out correctly and that the data being passed to the pricing engine is valid.
  Review Pricing Conditions: Check the pricing conditions to ensure they are applicable to the current transaction. This may involve checking customer-specific pricing or any applicable discounts.
  Test with Different Scenarios: If possible, test the pricing determination with different scenarios to identify if the issue is specific to certain conditions or data.
  Check for Updates: If there have been recent changes to the pricing model or configuration, ensure that all relevant updates have been applied and that the system is using the correct version.
  Consult Documentation: Refer to SAP documentation or notes related to pricing determination in SAP CC for any specific guidance or known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP documentation for SAP Convergent Charging, particularly sections related to pricing and billing.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.