How To Fix /ACCGO/CAS_MSG407 - Corresponding sales item (&1/&2) not recognized

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_MSG -

• Message number: 407

• Message text: Corresponding sales item (&1/&2) not recognized

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_MSG407 - Corresponding sales item (&1/&2) not recognized ?

  The SAP error message /ACCGO/CAS_MSG407 with the description "Corresponding sales item (&1/&2) not recognized" typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that the system is unable to find a corresponding sales item for the specified identifiers.
  Cause:
  
  Missing Sales Item: The sales item referenced in the error message does not exist in the system or is not properly configured.
  Incorrect Configuration: There may be a misconfiguration in the sales item settings or in the mapping between sales items and the relevant charging or invoicing processes.
  Data Inconsistency: There could be inconsistencies in the data, such as missing entries in the database or issues with the integration between different modules.
  Incorrect Parameters: The parameters being passed to the function or transaction may be incorrect or not aligned with the expected values.
  
  Solution:
  
  Check Sales Item Configuration: Verify that the sales item with the specified identifiers (&1 and &2) exists in the system. Ensure that it is correctly configured and active.
  Review Mapping: Check the mapping between sales items and the charging or invoicing processes to ensure that they are correctly linked.
  Data Consistency Check: Perform a data consistency check to identify any missing or inconsistent entries related to the sales item.
  Transaction Logs: Review transaction logs or error logs to gather more context about when and why the error occurred.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the error message and its context.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as those for sales order management or invoicing.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and manage sales items.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.