How To Fix /ACCGO/CAS_FLLW_MSG918 - Not allowed to perform this action: OE ticket contains an error/not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_FLLW_MSG -

• Message number: 918

• Message text: Not allowed to perform this action: OE ticket contains an error/not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_FLLW_MSG918 - Not allowed to perform this action: OE ticket contains an error/not found ?

  The SAP error message /ACCGO/CAS_FLLW_MSG918 indicates that there is an issue with an OE (Operational Excellence) ticket, which is either not found or contains an error. This error typically arises in the context of SAP applications that deal with operational processes, such as SAP S/4HANA or SAP ECC, particularly in modules related to finance or logistics.
  Cause:
  
  Missing OE Ticket: The OE ticket referenced in the transaction does not exist in the system.
  Incorrect Ticket Reference: The ticket number may have been entered incorrectly, leading to a failure in locating the ticket.
  Status of the Ticket: The OE ticket may be in a status that does not allow further actions (e.g., closed, canceled, or in a locked state).
  Authorization Issues: The user may not have the necessary permissions to access or perform actions on the OE ticket.
  Data Integrity Issues: There may be inconsistencies or errors in the data associated with the OE ticket.
  
  Solution:
  
  Verify Ticket Existence: Check if the OE ticket exists in the system. You can do this by searching for the ticket using the appropriate transaction code or report.
  Check Ticket Status: Ensure that the ticket is in a valid status that allows for the action you are trying to perform. If the ticket is closed or canceled, you may need to create a new ticket or reopen the existing one if possible.
  Correct Ticket Reference: Double-check the ticket number you are using to ensure it is entered correctly.
  Review Authorizations: Ensure that you have the necessary permissions to access and perform actions on the OE ticket. If not, contact your system administrator to request the required access.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate any underlying data integrity issues or system errors.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you manage OE tickets, such as IW22 (Change PM Order) or IW31 (Create PM Order).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or fixes for known problems.
  Documentation: Review SAP documentation related to OE ticket management and error handling for additional context and troubleshooting steps.
  
  If you continue to experience issues after following these steps, it may be beneficial to escalate the matter to your SAP support team for further investigation.