How To Fix /ACCGO/CAS_FLLW_MSG916 - There is a customer mismatch with TSW location of the contract.

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_FLLW_MSG -

• Message number: 916

• Message text: There is a customer mismatch with TSW location of the contract.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_FLLW_MSG916 - There is a customer mismatch with TSW location of the contract. ?

  The SAP error message /ACCGO/CAS_FLLW_MSG916 indicates that there is a mismatch between the customer information and the TSW (Transportation and Service Warehouse) location associated with a contract. This error typically arises in the context of contract management and logistics within the SAP system, particularly when dealing with contracts that involve transportation or service agreements.
  Cause:
  
  Customer Data Mismatch: The customer specified in the contract does not match the customer data associated with the TSW location. This could be due to incorrect customer master data or an incorrect assignment of the customer to the TSW location.
  Contract Configuration: The contract may not be properly configured to link the correct customer with the TSW location.
  Data Entry Errors: Manual data entry errors when creating or updating contracts or customer records can lead to mismatches.
  Changes in Customer Master Data: If there have been recent changes to the customer master data (e.g., customer number, address, etc.), it may not be reflected in the TSW location settings.
  
  Solution:
  
  Verify Customer Master Data: Check the customer master data in the SAP system to ensure that the customer details are correct and match the expected values for the TSW location.
  Check TSW Location Settings: Review the TSW location settings to ensure that the correct customer is assigned to the location. This can typically be done in the TSW configuration settings.
  Update Contract Information: If the contract is referencing an incorrect customer or TSW location, update the contract to reflect the correct information.
  Data Consistency Check: Run a consistency check on the customer and TSW data to identify any discrepancies that need to be resolved.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on resolving this error, as the steps may vary based on the version of SAP you are using.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as BP (Business Partner) to check customer details, or CVI (Customer Vendor Integration) for integration issues.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above items, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the customer mismatch issue related to the TSW location of the contract.