How To Fix /ACCGO/CAS_FLLW_MSG467 - Return quantity is less than delivered quantity

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_FLLW_MSG -

• Message number: 467

• Message text: Return quantity is less than delivered quantity

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_FLLW_MSG467 - Return quantity is less than delivered quantity ?

  The SAP error message /ACCGO/CAS_FLLW_MSG467 Return quantity is less than delivered quantity typically occurs in the context of handling returns in the SAP system, particularly when dealing with logistics and inventory management. This error indicates that the quantity being returned is less than the quantity that was originally delivered. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  
  Mismatched Quantities: The return quantity entered in the system is less than the quantity that was delivered. This can happen if:
  
  The user mistakenly enters a lower return quantity.
  There is a misunderstanding of the quantities involved in the return process.
  The system is configured to enforce strict quantity checks.
  
  
  
  System Configuration: The system may be configured to require that the return quantity must match or exceed the delivered quantity for certain processes.
  
  
  Document Flow Issues: There may be issues with the document flow where the return document does not align with the original delivery document.
  
  
  Solutions:
  
  
  Verify Quantities: Check the original delivery document to confirm the delivered quantity. Ensure that the return quantity you are entering is correct and meets or exceeds the delivered quantity.
  
  
  Adjust Return Quantity: If the return quantity is indeed less than the delivered quantity, you may need to adjust it to match the delivered quantity or ensure that the return process allows for partial returns if that is acceptable in your business process.
  
  
  Check Configuration Settings: If this error is occurring frequently and is not aligned with your business processes, review the configuration settings in SAP related to return processing. You may need to consult with your SAP administrator or functional consultant to adjust these settings.
  
  
  Review Document Flow: Ensure that the document flow is correct and that there are no discrepancies between the delivery and return documents. You may need to check for any incomplete or erroneous documents in the system.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling returns and understanding the implications of the error message.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N (Change Outbound Delivery), and MIGO (Goods Movement) for managing deliveries and returns.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to perform return transactions.
  Training and Support: Consider providing training for users involved in the returns process to minimize errors related to quantity mismatches.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal IT team for further investigation.