How To Fix /ACCGO/CAS_FLLW_MSG341 - Customer exists on sales side only

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_FLLW_MSG -

• Message number: 341

• Message text: Customer exists on sales side only

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_FLLW_MSG341 - Customer exists on sales side only ?

  The SAP error message /ACCGO/CAS_FLLW_MSG341 Customer exists on sales side only typically occurs in the context of the SAP system when there is an attempt to process a customer-related transaction that involves both sales and accounting data. This error indicates that the customer exists in the sales area but does not have a corresponding entry in the accounting area.
  Cause:
  
  Customer Master Data Configuration: The customer master data may have been created only for sales purposes without the necessary accounting information. This can happen if the customer was set up in the Sales and Distribution (SD) module but not in the Financial Accounting (FI) module.
  Missing Accounting View: The accounting view of the customer master data might not have been maintained, which is essential for transactions that require financial postings.
  Data Synchronization Issues: There may be issues with data synchronization between the sales and accounting modules, leading to inconsistencies in customer data.
  
  Solution:
  
  
  Maintain Customer Master Data:
  
  Go to the transaction code XD02 (Change Customer) or FD02 (Change Customer - Financial Accounting).
  Enter the customer number and select the appropriate view (Accounting view).
  Ensure that the accounting information is filled out correctly, including the necessary fields such as reconciliation account, payment terms, etc.
  Save the changes.
  
  
  
  Check Customer Creation Process:
  
  Ensure that the customer creation process includes both sales and accounting views. If the customer was created only in the sales area, you may need to create or update the accounting view.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system to ensure that the integration between the SD and FI modules is correctly set up.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after making the necessary changes, consider consulting with SAP support or your internal SAP team for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer
  XD03: Display Customer
  FD01: Create Customer (Financial Accounting)
  FD02: Change Customer (Financial Accounting)
  FD03: Display Customer (Financial Accounting)
  
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on customer master data management and integration between SD and FI modules.
  
  
  User Exits and BAdIs: If there are custom developments in your SAP system, check for any user exits or BAdIs that might affect customer data creation or updates.
  
  
  By following these steps, you should be able to resolve the error and ensure that the customer master data is correctly maintained across both sales and accounting views.