How To Fix /ACCGO/CAS_CALLOFF065 - No order items found; enter the items

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_CALLOFF -

• Message number: 065

• Message text: No order items found; enter the items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_CALLOFF065 - No order items found; enter the items ?

  The SAP error message /ACCGO/CAS_CALLOFF065 No order items found; enter the items typically occurs in the context of the SAP Convergent Charging (SAP CC) or similar modules where order items are expected to be processed, but none are found in the system for the specified criteria.
  Cause:
  
  
  No Order Items Created: The most common cause is that there are no order items created for the specified order or transaction. This could be due to a failure in the order creation process or the order items being deleted or not saved properly.
  
  
  Incorrect Selection Criteria: The criteria used to retrieve order items may be incorrect. This could include filters such as date ranges, order status, or other parameters that do not match any existing order items.
  
  
  Data Synchronization Issues: If the system relies on data from other modules or systems, there may be synchronization issues that prevent order items from being visible.
  
  
  Authorization Issues: The user may not have the necessary permissions to view the order items, leading to the appearance that no items exist.
  
  
  Solution:
  
  
  Check Order Creation: Verify that the order items were created successfully. You can do this by checking the order in the relevant transaction or report to see if any items are listed.
  
  
  Review Selection Criteria: Ensure that the selection criteria used to retrieve the order items are correct. Adjust the filters to broaden the search if necessary.
  
  
  Data Consistency Check: If there are data synchronization issues, check the integration points and ensure that data is being transferred correctly between systems. You may need to run a data consistency check or refresh the data.
  
  
  User Authorization: Confirm that the user has the necessary authorizations to view the order items. If not, work with your SAP security team to grant the appropriate permissions.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for specific guidance related to the module you are working with, as there may be additional troubleshooting steps or known issues.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you navigate to the order management or item creation screens.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.