How To Fix /ACCGO/CAS_CALLOFF064 - Items called-off against multiple pricing TCs

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_CALLOFF -

• Message number: 064

• Message text: Items called-off against multiple pricing TCs

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_CALLOFF064 - Items called-off against multiple pricing TCs ?

  The SAP error message /ACCGO/CAS_CALLOFF064 indicates that there is an issue with items being called off against multiple pricing transaction codes (TCs) in the context of the SAP Convergent Charging (SAP CC) or similar modules. This typically occurs when there are inconsistencies in the pricing setup or when the system is unable to determine which pricing transaction code to apply for the items being processed.
  Cause:
  
  Multiple Pricing TCs: The error arises when an item is associated with more than one pricing transaction code, leading to ambiguity in which pricing should be applied.
  Configuration Issues: There may be misconfigurations in the pricing setup or in the way items are defined in the system.
  Data Integrity Issues: There could be issues with the data integrity, such as duplicate entries or incorrect associations between items and pricing TCs.
  Business Logic: The business logic defined in the system may not allow for items to be processed with multiple pricing TCs simultaneously.
  
  Solution:
  
  Review Pricing Configuration: Check the configuration of pricing transaction codes in the system. Ensure that each item is associated with a single, appropriate pricing TC.
  Data Cleanup: Investigate the items that are causing the error. Look for duplicates or incorrect associations and clean up the data as necessary.
  Adjust Business Logic: If applicable, review the business logic that governs how items are processed. Ensure that it allows for the correct handling of items with respect to pricing TCs.
  Consult Documentation: Refer to SAP documentation or notes related to the specific module you are working with for any known issues or additional configuration steps that may be required.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that items can be processed without errors.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.