How To Fix /ACCGO/CAS_CALLOFF038 - Start: Determination of contracts, automatic mode for SO &1, item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_CALLOFF -

• Message number: 038

• Message text: Start: Determination of contracts, automatic mode for SO &1, item &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_CALLOFF038 - Start: Determination of contracts, automatic mode for SO &1, item &2 ?

  The SAP error message /ACCGO/CAS_CALLOFF038 typically relates to issues in the contract determination process within the context of the SAP Convergent Charging (SAP CC) or similar modules. This error indicates that there was a problem during the automatic determination of contracts for a sales order (SO) item.
  Cause:
  
  Missing Configuration: The system may not be properly configured to determine contracts automatically for the specified sales order and item.
  Data Inconsistencies: There may be inconsistencies or missing data in the sales order or related master data (e.g., customer master, contract master).
  Contract Validity: The contracts that are supposed to be determined may not be valid for the specified conditions (e.g., date, customer, product).
  Authorization Issues: The user may not have the necessary authorizations to access the contracts or perform the determination.
  System Errors: There could be a temporary system error or a bug in the software that is causing the issue.
  
  Solution:
  
  Check Configuration: Review the configuration settings for contract determination in the relevant SAP module. Ensure that the settings are correctly defined for the sales order type and item category.
  Validate Data: Check the sales order and related master data for completeness and correctness. Ensure that all necessary fields are filled and that the data is consistent.
  Review Contracts: Verify that the contracts that should be determined are valid and active. Check the validity dates and conditions associated with the contracts.
  Authorization Check: Ensure that the user has the necessary authorizations to access the contracts and perform the determination process.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for any known issues or additional troubleshooting steps.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to investigate the underlying function modules or programs related to contract determination.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.