How To Fix /ACCGO/CAK_FBO039 - Quantity change not allowed for a priced quote

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAK_FBO -

• Message number: 039

• Message text: Quantity change not allowed for a priced quote

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAK_FBO039 - Quantity change not allowed for a priced quote ?

  The SAP error message /ACCGO/CAK_FBO039 Quantity change not allowed for a priced quote typically occurs in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) when there is an attempt to change the quantity of a priced quote that has already been finalized or processed. This error is designed to prevent inconsistencies in billing and invoicing processes.
  Cause:
  
  Finalized Quote: The quote has already been finalized, and any changes to the quantity are not permitted.
  Status Restrictions: The status of the quote may not allow for modifications. For example, if the quote is in a status that indicates it has been approved or sent for billing, changes may be restricted.
  Business Rules: There may be specific business rules configured in the system that prevent changes to certain fields once a quote has been priced.
  
  Solution:
  
  Review Quote Status: Check the status of the quote. If it is finalized or in a status that does not allow changes, you may need to create a new quote with the desired quantity.
  Reopen Quote: If your business process allows it, you may be able to reopen the quote for modifications. This typically requires specific permissions or roles within the SAP system.
  Consult Configuration: Review the configuration settings in SAP CC or CI to understand if there are specific rules that can be adjusted to allow quantity changes under certain conditions.
  Create a New Quote: If the quote cannot be modified, consider creating a new quote with the correct quantity and pricing.
  Contact Support: If you are unsure about the cause or how to proceed, it may be beneficial to contact your SAP support team or consult the SAP documentation for further guidance.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed information on error messages and their resolutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing quotes and pricing, such as VA21 (Create Quotation) or VA22 (Change Quotation).
  User Roles and Permissions: Ensure that the user attempting to make changes has the appropriate roles and permissions to modify quotes in the system.
  Business Process Review: It may be helpful to review the overall business process for handling quotes and pricing to ensure that it aligns with your organization's needs and SAP's capabilities.
  
  By following these steps, you should be able to address the error message and understand the underlying reasons for its occurrence.