How To Fix /ACCGO/BR_EXM004 - Error when getting ABD pricing condition value

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/BR_EXM -

• Message number: 004

• Message text: Error when getting ABD pricing condition value

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/BR_EXM004 - Error when getting ABD pricing condition value ?

  The SAP error message /ACCGO/BR_EXM004 typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Billing and Revenue Innovation Management (BRIM) when there is an issue retrieving the pricing condition value for an Account-Based Billing (ABD) scenario. This error can arise due to various reasons, including configuration issues, missing data, or inconsistencies in the pricing conditions.
  Causes:
  
  Missing Pricing Conditions: The pricing condition required for the transaction may not be defined or may be missing in the system.
  Incorrect Configuration: There may be issues with the configuration of the pricing procedure or the condition types.
  Data Inconsistencies: There could be inconsistencies in the master data or transactional data that prevent the system from retrieving the correct pricing conditions.
  Authorization Issues: The user may not have the necessary authorizations to access the pricing conditions.
  Technical Issues: There may be underlying technical issues, such as problems with the database or the application server.
  
  Solutions:
  
  Check Pricing Conditions: Verify that the necessary pricing conditions are defined in the system. You can do this by navigating to the pricing condition records in the relevant transaction (e.g., VK11 for creating conditions).
  Review Configuration: Ensure that the pricing procedure and condition types are correctly configured. Check the configuration settings in SPRO under Sales and Distribution or Billing.
  Data Consistency Check: Perform a consistency check on the master data and transactional data to ensure that all required data is present and correct.
  Authorization Check: Ensure that the user has the necessary authorizations to access the pricing conditions. You can check this in the user roles and authorizations.
  Debugging: If the issue persists, consider debugging the process to identify where the error occurs. This may require technical expertise.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on pricing conditions and configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.