How To Fix 9J1UF006 - Customer & blocked; no output

SAP Error Message - Details

• Message type: E = Error

• Message class: 9J1UF - for Ukraine

• Message number: 006

• Message text: Customer & blocked; no output

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 9J1UF006 - Customer & blocked; no output ?

  The SAP error message 9J1UF006 indicates that a customer is blocked and therefore no output can be generated for a specific transaction or document. This error typically arises in the context of sales and distribution (SD) processes, where customer master data is crucial for processing orders, deliveries, and invoices.
  Cause:
  
  Customer Blocked Status: The customer in question has been marked as blocked in the customer master data. This could be due to various reasons, such as credit issues, payment problems, or administrative decisions.
  Output Determination: The system is attempting to generate an output (like an invoice, delivery note, etc.) for a transaction involving this blocked customer, which is not allowed.
  
  Solution:
  
  
  Check Customer Status:
  
  Go to the customer master data (transaction code XD03 for general data, VD03 for sales area data).
  Check the status of the customer. Look for any indicators that show the customer is blocked (e.g., payment block, order block).
  
  
  
  Unblock the Customer:
  
  If the customer is blocked and you have the necessary authorization, you can unblock the customer by changing the status in the customer master data.
  Navigate to the relevant transaction (e.g., XD02 for general data, VD02 for sales area data) and remove the block.
  
  
  
  Review Credit Management Settings:
  
  If the block is due to credit management settings, review the credit limit and payment history of the customer. You may need to adjust the credit limit or resolve any outstanding issues.
  
  
  
  Consult with Finance or Sales Team:
  
  If you are unsure why the customer is blocked, consult with your finance or sales team to understand the reason behind the block and whether it can be lifted.
  
  
  
  Check Output Configuration:
  
  Ensure that the output determination procedure is correctly set up for the customer and the relevant document type. This includes checking the output types and conditions.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 / XD02: Display/Change Customer Master Data
  VD03 / VD02: Display/Change Customer Master Data in Sales Area
  FD32: Display Customer Credit Management
  FD33: Display Customer Credit Management (with credit limit)
  
  
  
  Documentation: Refer to SAP documentation or your organization's internal guidelines for managing customer master data and output determination.
  
  
  User Roles: Ensure that you have the appropriate authorizations to make changes to customer master data.
  
  
  By following these steps, you should be able to resolve the error message 9J1UF006 and proceed with the necessary transactions involving the customer.