How To Fix 9J065 - Customer master record & has been flagged for deletion

SAP Error Message - Details

• Message type: E = Error

• Message class: 9J -

• Message number: 065

• Message text: Customer master record & has been flagged for deletion

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 9J065 - Customer master record & has been flagged for deletion ?

  The SAP error message 9J065 indicates that a customer master record has been flagged for deletion. This typically means that the customer record is no longer active and cannot be used for transactions. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Flagged for Deletion: The customer master record has been marked with a deletion flag, which is a standard practice in SAP to prevent further transactions from being processed for that customer.
  Data Maintenance: This flag is often set during data maintenance activities, either manually by a user or through a data migration process.
  Business Process Changes: Changes in business processes or customer relationships may lead to the decision to flag a customer for deletion.
  
  Solution:
  
  
  Check the Deletion Flag:
  
  Use transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code) to view the customer master record.
  Check the status of the customer record to confirm if it is indeed flagged for deletion.
  
  
  
  Remove the Deletion Flag:
  
  If you have the necessary authorizations, you can remove the deletion flag using transaction code XD02 (Change Customer) or FD02 (Change Customer - Company Code).
  Navigate to the relevant section (General Data or Company Code Data) and uncheck the deletion flag.
  
  
  
  Consult with Your Team:
  
  If you are unsure whether to remove the deletion flag, consult with your finance or sales team to understand the implications of reactivating the customer record.
  
  
  
  Create a New Customer Record:
  
  If the customer is permanently inactive and should not be reactivated, consider creating a new customer record for future transactions, if applicable.
  
  
  
  Related Information:
  
  Impact on Transactions: A customer flagged for deletion cannot be used in sales orders, invoices, or any other transactions, which can disrupt business processes.
  Audit and Compliance: Ensure that any changes made to customer records are documented and comply with your organization’s data governance policies.
  SAP Notes and Documentation: Check SAP Notes for any specific issues related to customer master records and deletion flags. SAP Help Portal may also provide additional guidance on managing customer data.
  
  Conclusion:
  The error message 9J065 indicates a customer master record flagged for deletion, which prevents its use in transactions. The solution involves checking the record status and potentially removing the deletion flag if appropriate. Always ensure that such changes align with business processes and compliance requirements.