How To Fix 8B519 - Customer & not found

SAP Error Message - Details

• Message type: E = Error

• Message class: 8B - Localization (Brazil)

• Message number: 519

• Message text: Customer & not found

What causes this issue?

No entry found in KNA1.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please contact your system adiministrator

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 8B519 - Customer & not found ?

  The SAP error message 8B519 ("Customer & not found") typically indicates that the system is unable to find a customer record in the database for the specified customer number. This error can occur in various transactions or processes where customer data is required.
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Not Created: The customer may not have been created in the system yet.
  Customer Deactivation: The customer record may have been deactivated or marked for deletion.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary permissions to view the customer data.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number for any typos or errors.
  Create Customer Record: If the customer does not exist, create a new customer record using the appropriate transaction (e.g., XD01 for creating a customer).
  Check Customer Status: Use transaction XD03 to check if the customer exists and verify its status (active or inactive).
  Data Synchronization: If the system is integrated with other systems, ensure that data synchronization processes are functioning correctly.
  Check Authorizations: Ensure that the user has the necessary authorizations to access customer data. This can be checked with the help of a system administrator.
  
  Related Information:
  
  Transaction Codes: 
  
  XD01: Create Customer (General Data)
  XD02: Change Customer
  XD03: Display Customer
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer data management.
  User Roles: Review user roles and authorizations in the SAP system to ensure proper access rights.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.