How To Fix 8A137 - Printing character could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: 8A - Messages for Argentina

• Message number: 137

• Message text: Printing character could not be determined

What causes this issue?

The system was not able to determine the printing character.

How to fix this error?

Please maintain the printing character on document header level.

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message 8A137 - Printing character could not be determined ?

  The SAP error message 8A137 ("Printing character could not be determined") typically occurs when the system is unable to determine the appropriate character set or font for printing a document. This can happen for various reasons, including issues with the printer configuration, missing fonts, or incorrect settings in the SAP system.
  Causes:
  
  Missing Fonts: The required font for the document is not installed on the printer or is not available in the SAP system.
  Incorrect Printer Configuration: The printer settings in SAP may not be correctly configured to handle the character set being used.
  Character Set Issues: The document may contain characters that are not supported by the printer's character set.
  Output Device Settings: The output device settings in SAP may not be properly defined, leading to issues in determining the correct character set.
  Language Settings: The language settings in SAP may not match the language of the document being printed.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Ensure that the printer is correctly configured in SAP. Go to transaction SPAD (Spool Administration) and check the settings for the output device.
  Verify that the correct device type is assigned to the printer.
  
  
  
  Install Required Fonts:
  
  If specific fonts are required for printing, ensure that they are installed on the printer. Consult the printer documentation for instructions on how to install fonts.
  
  
  
  Adjust Output Device Settings:
  
  In transaction SPAD, check the output device settings. Ensure that the character set and code page are correctly set for the language of the document.
  
  
  
  Check Language Settings:
  
  Verify that the language settings in the user profile and the document being printed are consistent. You can check user settings in transaction SU01.
  
  
  
  Test with Different Documents:
  
  Try printing different documents to see if the issue is specific to a particular document or if it occurs with all documents.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SU01: User Maintenance
  
  
  Documentation: Refer to the SAP Help Portal for documentation on printer configuration and character set handling.
  SAP Notes: Search for specific SAP Notes related to printing issues and character set problems.
  
  By following these steps, you should be able to diagnose and resolve the error message 8A137 in SAP.