How To Fix 7Q391 - Internal error during creation of withholding tax info (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: 7Q - Messages for new withholding tax functions

• Message number: 391

• Message text: Internal error during creation of withholding tax info (see long text)

What causes this issue?

An error has occurred in the calculation of the withholding tax
information.
The document entered cannot be posted and/or paid due to inconsistent
withholding tax information.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check how you entered the document - whether anything unusual happened
during document entry. Try to reproduce the error.
Notify SAP about how you created this error.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 7Q391 - Internal error during creation of withholding tax info (see long text) ?

  The SAP error message 7Q391 indicates an internal error that occurs during the creation of withholding tax information. This error can arise due to various reasons, including issues with configuration, data inconsistencies, or problems in the underlying program logic.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration of withholding tax types or codes in the SAP system.
  Data Inconsistencies: Missing or incorrect data in the vendor master records or transaction data that is required for withholding tax processing.
  Program Errors: Bugs or issues in the SAP program that handles the withholding tax calculations.
  Authorization Issues: Lack of necessary authorizations for the user trying to create or modify withholding tax information.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the configuration settings for withholding tax in the SAP system. Ensure that all necessary withholding tax types and codes are correctly defined.
  Use transaction code OBWW to check the withholding tax configuration.
  
  
  
  Validate Master Data:
  
  Check the vendor master data for any inconsistencies. Ensure that the withholding tax information is correctly maintained in the vendor master record.
  Use transaction code XK03 to view vendor details and verify the withholding tax settings.
  
  
  
  Review Transaction Data:
  
  Look for any incomplete or incorrect transaction data that might be causing the error. Ensure that all required fields are filled out correctly.
  
  
  
  Check for Notes and Patches:
  
  Search the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. There may be known issues with specific versions of SAP that have been resolved in later updates.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program logic to identify where the error is occurring. This may require assistance from a technical consultant.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant transaction data.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OBWW (Withholding Tax Types), XK03 (Display Vendor), and FB60 (Enter Incoming Invoice) for managing withholding tax.
  SAP Notes: Regularly check for SAP Notes related to withholding tax processing, as they may provide insights or solutions for known issues.
  Documentation: Review SAP documentation on withholding tax to ensure compliance with local regulations and correct configuration.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.