How To Fix 6G012 - Remote access refused

SAP Error Message - Details

• Message type: E = Error

• Message class: 6G - Messages for System Administration Assistant

• Message number: 012

• Message text: Remote access refused

What causes this issue?

You are not allowed to perform a task in another system.

System Response

The administrator blocked this action.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 6G012 - Remote access refused ?

  The SAP error message 6G012: Remote access refused typically indicates that there is an issue with the remote connection to the SAP system. This error can occur for various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Network Issues: There may be network connectivity problems between the client and the SAP server.
  Authorization Issues: The user may not have the necessary authorizations to access the SAP system remotely.
  Configuration Issues: The SAP system may not be configured to allow remote access, or the relevant services may not be running.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the SAP server.
  SAP Router Issues: If using an SAP router, there may be issues with the router configuration or connectivity.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the client machine can reach the SAP server. You can use tools like ping or traceroute to diagnose network issues.
  
  
  
  Verify User Authorizations:
  
  Check if the user has the necessary authorizations to access the SAP system. This can be done by reviewing the user roles and profiles in the SAP system.
  
  
  
  Review SAP Configuration:
  
  Ensure that the SAP system is configured to allow remote access. Check the instance profile parameters and ensure that the relevant services (like ICM) are running.
  
  
  
  Firewall Settings:
  
  Review firewall settings on both the client and server sides to ensure that the necessary ports for SAP communication are open (e.g., port 3200 for SAP GUI).
  
  
  
  SAP Router Configuration:
  
  If using an SAP router, verify that the router is correctly configured and that there are no issues with the connection to the SAP system.
  
  
  
  Check SAP Notes:
  
  Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on remote access and configuration settings.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact your SAP Basis team or SAP support for further assistance.