How To Fix 6D062 - Position cursor on customer line

SAP Error Message - Details

• Message type: E = Error

• Message class: 6D - Real Estate Messages

• Message number: 062

• Message text: Position cursor on customer line

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 6D062 - Position cursor on customer line ?

  The SAP error message "6D062 Position cursor on customer line" typically occurs in the context of customer-related transactions, such as when you are trying to process customer data in a transaction that requires a specific customer line to be selected or highlighted.
  Cause:
  The error message indicates that the system expects the user to position the cursor on a specific line that contains customer information. This usually happens when:
  
  You are trying to execute an action (like editing, deleting, or viewing details) without having a specific customer line selected.
  The transaction requires a customer line to be highlighted for further processing, and the cursor is not positioned correctly.
  
  Solution:
  To resolve this error, follow these steps:
  
  Select the Customer Line: Navigate to the list or table where customer data is displayed. Click on the line that corresponds to the customer you want to work with. Ensure that the cursor is positioned on that line.
  Re-attempt the Action: After selecting the appropriate customer line, try to execute the action again (e.g., edit, delete, or view details).
  Check for Filters: If you are using filters or search criteria, ensure that the customer you want to select is visible in the list. Adjust the filters if necessary.
  Review User Permissions: Ensure that you have the necessary permissions to perform actions on customer data. If you suspect permission issues, contact your SAP administrator.
  
  Related Information:
  
  Transaction Codes: This error can occur in various transaction codes related to customer management, such as XD01 (Create Customer), XD02 (Change Customer), or XD03 (Display Customer).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. Sometimes, specific versions of SAP may have bugs that are documented in SAP Notes.
  User Training: If this error occurs frequently, consider providing training to users on how to navigate customer data screens effectively.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.