How To Fix 69864 - Create a customer account for the main contractual partner

69864 - Overview

• Message type: E = Error

• Message class: 69 - Central Functions of Financial Asset Management

• Message number: 864

• Message text: Create a customer account for the main contractual partner

What causes this issue?

Before creating an alternative payer, a customer account must be
assigned to the main contractual partner, since the "alternative payer"
receives the customer number of the main contractual partner as a
central number.

How to fix this error?

Create the customer account for the main contractual partner first.

Error message extract from SAP system. Copyright SAP SE.

69864 - Details

• The SAP error message 69864, which states "Create a customer account for the main contractual partner," typically occurs in the context of customer master data management. This error indicates that the system requires a customer account to be created for the main contractual partner before proceeding with certain transactions or processes.
  
  Cause:
  
  Missing Customer Account: The main contractual partner (often a business partner or vendor) does not have a corresponding customer account in the SAP system.
  Data Inconsistency: There may be inconsistencies in the data where the system expects a customer account to exist for the specified partner.
  
  Configuration Issues: The system may not be properly configured to recognize the main contractual partner as a customer.
  
  
  Solution:
  
  
  Create Customer Account:
  
  Navigate to the customer master data creation transaction (e.g., XD01 for general data, FD01 for financial data).
  Enter the necessary details for the main contractual partner and create the customer account.
  Ensure that the account is set up with