How To Fix 68628 - Error while reading the customer master data (table KNA1)

SAP Error Message - Details

• Message type: E = Error

• Message class: 68 - Message for DARWIN Loans (continued)

• Message number: 628

• Message text: Error while reading the customer master data (table KNA1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 68628 - Error while reading the customer master data (table KNA1) ?

  The SAP error message 68628, which indicates "Error while reading the customer master data (table KNA1)," typically arises when there is an issue accessing the customer master data in the KNA1 table. This can occur due to various reasons, including data inconsistencies, authorization issues, or database problems.
  Causes:
  
  Data Inconsistencies: The customer master data may be corrupted or incomplete, leading to issues when the system attempts to read it.
  Authorization Issues: The user may not have the necessary permissions to access the customer master data.
  Database Issues: There could be problems with the database itself, such as locks, corruption, or connectivity issues.
  Missing Entries: The specific customer record being accessed may not exist in the KNA1 table.
  Transport Issues: If the data was recently transported from another system, there may have been issues during the transport process.
  
  Solutions:
  
  Check Data Integrity: Use transaction codes like SE11 or SE16 to check the KNA1 table for the specific customer record. Ensure that the data is complete and not corrupted.
  Authorization Check: Verify that the user has the necessary authorizations to access the customer master data. This can be done through transaction SU53 to analyze authorization failures.
  Database Check: Check for any database locks or issues. You may need to consult with your database administrator to ensure that the database is functioning correctly.
  Verify Customer Existence: Ensure that the customer ID being accessed actually exists in the KNA1 table. If it does not, you may need to create the customer record.
  Transport Logs: If the issue arose after a transport, check the transport logs for any errors or warnings that may indicate problems with the data transfer.
  System Logs: Review the system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: 
  
  SE11: Data Dictionary
  SE16: Data Browser
  SU53: Authorization Check
  SM21: System Log
  
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. You can search for the error message number or related keywords in the SAP Support Portal.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the error related to reading customer master data in SAP.