How To Fix 68264 - Lock reason: Doc. & locked by & (Bus. op. &) - lock owner: &

SAP Error Message - Details

• Message type: E = Error

• Message class: 68 - Message for DARWIN Loans (continued)

• Message number: 264

• Message text: Lock reason: Doc. & locked by & (Bus. op. &) - lock owner: &

What causes this issue?

You have called up the lock information for a locked open item.

System Response

A dialog box appears with the message "Lock reason: Doc. ABC locked by
XX (bus. op. YY) - lock owner: SMITH"

How to fix this error?

This message means the following:
Document ABC is locked by application XX. If this is a business
operation, this is followed by the corresponding number YY. User SMITH
created the lock.
You cannot process the open items while the lock reason still exists,
in other words, the item is not processed further by the locked
application.
Contact the lock owner and clarify how the item should be processed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 68264 - Lock reason: Doc. & locked by & (Bus. op. &) - lock owner: & ?

  The SAP error message 68264 indicates that a document is currently locked by another user or process, preventing you from making changes or accessing it. This is a common issue in SAP systems where multiple users may attempt to access or modify the same document simultaneously.
  Cause:
  The error message typically arises due to the following reasons:
  
  Concurrent Access: Another user or process is currently editing or has locked the document you are trying to access.
  Long-running Transactions: A transaction that takes a long time to complete may hold a lock on the document longer than expected.
  System Configuration: Certain configurations in the SAP system may lead to more frequent locking scenarios, especially in high-transaction environments.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Identify the Lock Owner: The error message provides information about the user or process that currently holds the lock. You can use transaction code SM12 to view and manage locks in the system.
  
  In SM12, you can search for the lock entries related to the document by entering the relevant object and user information.
  If you find the lock is held by a user who is no longer working on it, you may consider deleting the lock entry (if you have the necessary authorizations).
  
  
  
  Wait and Retry: If the lock is held by another user who is actively working on the document, it may be best to wait until they finish their work and release the lock.
  
  
  Communicate with Users: If you are in a collaborative environment, communicate with the user who holds the lock to understand their timeline for completing their work.
  
  
  Check for Long-running Processes: If the lock is due to a long-running transaction, you may need to investigate the process to see if it can be optimized or if it needs to be terminated.
  
  
  Review System Configuration: If locking issues are frequent, consider reviewing the system configuration and transaction handling to minimize locking conflicts.
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  ST22: To check for dumps that may indicate underlying issues.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on locking mechanisms and best practices for managing locks in SAP.
  
  
  Performance Tuning: If locking issues are common, consider performance tuning of the transactions involved to reduce the likelihood of locks.
  
  
  By following these steps, you should be able to address the locking issue indicated by error message 68264 in SAP.