How To Fix 68009 - Customer & has no open items in this contract or the items are blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: 68 - Message for DARWIN Loans (continued)

• Message number: 009

• Message text: Customer & has no open items in this contract or the items are blocked

What causes this issue?

Either no open items exist for this contract or the open items are
included in a payment proposal. Items blocked for the payment run are
not offered for withholding.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 68009 - Customer & has no open items in this contract or the items are blocked ?

  The SAP error message 68009, which states "Customer & has no open items in this contract or the items are blocked," typically occurs in the context of contract management or billing processes within SAP. This error indicates that the system cannot find any open items associated with the specified customer and contract, or that the items are blocked for some reason.
  Causes:
  
  No Open Items: The customer may not have any open items linked to the specified contract. This could be due to all items being cleared or settled.
  Blocked Items: The items associated with the contract may be blocked for various reasons, such as:
  
  Manual blocking by a user.
  System settings that prevent processing of certain items.
  Items being in a status that does not allow further processing (e.g., completed, canceled).
  
  
  Incorrect Contract Reference: The contract number or customer reference may be incorrect or not properly linked in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to discrepancies in open item status.
  
  Solutions:
  
  
  Check Open Items: Verify if there are indeed any open items for the customer and contract in question. You can do this by:
  
  Navigating to the relevant transaction (e.g., FBL5N for customer line items) and checking the status of items.
  Ensuring that the contract is correctly linked to the customer.
  
  
  
  Review Blocked Items: If items are blocked, investigate the reasons for the blockage:
  
  Check the item status in the contract management module.
  Look for any user-defined blocks or system settings that may prevent processing.
  
  
  
  Correct Contract/Customer Reference: Ensure that the contract number and customer ID are correctly entered and correspond to the existing records in the system.
  
  
  Consult with Finance/Accounting Team: If you are unsure about the status of items or the reasons for blockage, consult with your finance or accounting team to get insights into the contract and customer status.
  
  
  System Configuration: If the issue persists, it may be necessary to review the system configuration or settings related to contract management and billing processes. This may involve working with your SAP Basis or technical team.
  
  
  SAP Notes and Documentation: Check for any relevant SAP Notes or documentation that may provide additional insights or solutions for this specific error message.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FBL5N: Customer Line Item Display
  VA03: Display Sales Order
  ME23N: Display Purchase Order (if applicable)
  
  
  
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with the error message and context for further investigation.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.