How To Fix 67_STATE010 - Cannot determine customer payables status for loan &1 / &2

SAP Error Message - Details

• Message type: E = Error

• Message class: 67_STATE - Message Class for Processing Characteristics

• Message number: 010

• Message text: Cannot determine customer payables status for loan &1 / &2

What causes this issue?

The system could not determine the <DS:DE.TB_LC_CHARAC>processing
characteristic</> <DS:DE.TB_LC_CHARAC_CREDIT>status of customer
payables</> for loan &v2& in company code &v1&.

System Response

Processing was cancelled.

How to fix this error?

Repeat the processing. If the error occurs again, contact your system
administrator.

Procedure for System Administrators

INCLUDE IS_B_CML_LC_ERROR OBJECT DOKU ID TX LANGUAGE EN

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 67_STATE010 - Cannot determine customer payables status for loan &1 / &2 ?

  The SAP error message "67_STATE010 Cannot determine customer payables status for loan &1 / &2" typically occurs in the context of financial transactions, particularly when dealing with loans and customer payables. This error indicates that the system is unable to retrieve or determine the status of customer payables related to a specific loan identified by the parameters &1 (loan number) and &2 (customer number).
  Causes:
  
  Missing Data: The customer or loan data may be incomplete or missing in the system, which prevents the system from determining the payables status.
  Configuration Issues: There may be configuration issues in the financial module or the loan management module that prevent the system from accessing the necessary data.
  Data Inconsistencies: There could be inconsistencies in the database, such as orphaned records or incorrect links between customer accounts and loan records.
  Authorization Issues: The user may not have the necessary authorizations to access the required data for the loan or customer.
  System Errors: There may be underlying system errors or bugs that are causing the issue.
  
  Solutions:
  
  Check Data Completeness: Verify that all necessary data for the customer and loan is correctly entered in the system. Ensure that the customer account and loan details are complete and accurate.
  Review Configuration: Check the configuration settings in the financial and loan management modules to ensure they are set up correctly. This may involve consulting with a functional consultant or SAP support.
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies in the database. This may involve using transaction codes like SE11 or SE16 to inspect the relevant tables.
  User Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access the loan and customer data. This may require coordination with the security team.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be known issues or fixes available.
  Debugging: If you have access to development tools, consider debugging the transaction to identify where the error is occurring in the code.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Item Display), FBL3N (G/L Account Line Item Display), or FBL5N (Customer Line Item Display) to check the status of customer payables.
  SAP Documentation: Review SAP documentation related to loan management and customer accounts for additional insights into how the system processes these transactions.
  Support Channels: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the error message "67_STATE010 Cannot determine customer payables status for loan &1 / &2."