How To Fix 67_STATE009 - Cannot determine customer receivables status for loan &1 /&2

SAP Error Message - Details

• Message type: E = Error

• Message class: 67_STATE - Message Class for Processing Characteristics

• Message number: 009

• Message text: Cannot determine customer receivables status for loan &1 /&2

What causes this issue?

The system could not determine the <DS:DE.TB_LC_CHARAC>processing
characteristic</> <DS:DE.TB_LC_CHARAC_DEBIT>status of customer
receivables</> for loan &v2& in company code &v1&.

System Response

Processing was cancelled.

How to fix this error?

Repeat the processing. If the error occurs again, contact your system
administrator.

Procedure for System Administrators

INCLUDE IS_B_CML_LC_ERROR OBJECT DOKU ID TX LANGUAGE EN

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 67_STATE009 - Cannot determine customer receivables status for loan &1 /&2 ?

  The SAP error message 67_STATE009 indicates that the system is unable to determine the customer receivables status for a specific loan identified by the parameters &1 (loan number) and &2 (customer number). This error typically arises in the context of financial transactions, particularly in modules related to loans and receivables.
  Causes:
  
  Missing Data: The customer or loan data may be incomplete or missing in the system. This could include missing customer master data or loan details.
  Incorrect Configuration: There may be configuration issues in the financial module that prevent the system from correctly determining the status.
  Data Inconsistencies: There could be inconsistencies in the database, such as orphaned records or incorrect links between customer and loan data.
  Authorization Issues: The user may not have the necessary authorizations to access the required data.
  System Errors: There may be underlying system errors or bugs that are causing the issue.
  
  Solutions:
  
  Check Data Completeness: Verify that all necessary customer and loan data is complete and correctly entered in the system. Ensure that the customer master data and loan details are properly maintained.
  Review Configuration: Check the configuration settings in the financial module to ensure that they are set up correctly for handling customer receivables and loans.
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies in the database. This may involve checking for orphaned records or ensuring that all necessary links between records are intact.
  Authorization Review: Ensure that the user encountering the error has the appropriate authorizations to access the customer and loan data.
  Consult SAP Notes: Look for relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that fix known issues.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction codes or steps that lead to the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as those for customer master data (e.g., FD01, FD02) and loan management.
  Documentation: Review SAP documentation related to customer receivables and loan management for additional insights into how the system processes these transactions.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.