How To Fix 67_PAYMENTS007 - Error in customer specific check. Please choose another account

SAP Error Message - Details

• Message type: E = Error

• Message class: 67_PAYMENTS - Message Class Incoming Payment / Payment Postprocessing

• Message number: 007

• Message text: Error in customer specific check. Please choose another account

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 67_PAYMENTS007 - Error in customer specific check. Please choose another account ?

  The SAP error message 67_PAYMENTS007 typically indicates that there is an issue with a customer-specific check during the payment processing. This error often arises in the context of financial transactions, particularly when dealing with customer accounts and payment methods.
  Cause:
  
  Configuration Issues: The error may stem from incorrect configuration settings in the payment processing module or customer account settings.
  Account Restrictions: The customer account may have restrictions or conditions that prevent it from being used for the current transaction.
  Missing Data: Required data for the payment processing might be missing or incorrectly entered.
  Custom Validation Logic: If there are custom validations implemented in the system, they may be failing due to specific conditions not being met.
  
  Solution:
  
  Check Account Status: Verify the status of the customer account to ensure it is active and not blocked or restricted.
  Review Configuration: Check the configuration settings related to payment processing and customer accounts in the SAP system. Ensure that all necessary parameters are correctly set.
  Validate Data: Ensure that all required fields and data entries are complete and accurate. This includes checking for any missing or incorrect information in the customer master data.
  Consult Custom Logic: If there are custom validations or checks implemented, review the logic to identify any conditions that may be causing the error. You may need to involve a developer or SAP consultant to assist with this.
  Use Alternative Accounts: As suggested by the error message, consider using a different customer account for the transaction if the current one cannot be used.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer Credit Management) or FBL5N (Customer Line Item Display) to investigate customer account details.
  User Authorization: Ensure that the user has the necessary authorizations to perform the transaction, as lack of permissions can also lead to errors.
  Testing: If changes are made to configurations or custom logic, conduct thorough testing in a development or quality assurance environment before applying changes to the production system.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.